Teachers/facilitators

• Fenne Verhoeven, PhD, Windesheim University of Applied Sciences, research group IT-innovation in Healthcare, Zwolle, the Netherlands;
• Karin Slegers, PhD, Zuyd University of Applied Sciences, research group Assistive Technology in Care, Heerlen, The Netherlands;
• Loes Bulle-Smid, MSc, Windesheim University of Applied Sciences, research group IT-innovation in Healthcare, Zwolle, the Netherlands.

Description/Abstract

AT can play a significant role in transferring healthcare (e.g., physical and occupational therapy) from rehabilitation clinic to home. Despite the large number of scientific publications and commercial AT-applications, uptake in daily practice lags behind. This might be caused by a focus on technological development processes, not (enough) considering insights in how both professionals and patients will experience AT in daily work practice/ life.

Service model design might contribute to creating durable AT-implementation strategies. A service model, often presented graphically, shows the interplay between service model design, technical development and business modelling. In this session, we will:

1. Show the principles of service modelling illustrated by our own XR-for-rehabilitation-cases;

2. Facilitate participants in small groups to work with one service modelling-tool (e.g., fill in a service blue print based on pre-formulated personas) regarding rehabilitation care in the home situation by XR;

3. Plenary reflect on (a) the practical application of service modelling and (b) barriers and facilitators for AT for rehabilitation.

Learning outcomes

• At the end of the session, individual participants will know what the service modelling-approach and accompanying tools imply and can determine their value for their own daily work practice;
• At the end of the session, participants know which barriers and facilitators prevail  (on top of mind) among the AT community  towards structural implementation of AT for rehabilitation (from clinic to home).